We Are Growing, Every Hour, Reaching Locations, Creating A Community.
We are always interested to meet people who are passionate about what they do. We at BiofuelCircle help integrate the bioenergy supply chain using advanced digital tools. We are proud pioneers of this reliable and dependable digital platform providing a broad range of services to become a true supply chain partner to all those in the bioenergy business. We are driven with an intent to make an impact on the economy, environment, and society. This is meant for all those who are not just willing but ready to join us on this exciting journey. Be a part of the BiofuelCircle team committed to transforming the way bioenergy supply chains work. Write to us at work@biofuelcircle.com
Customer Success Executive
BiofuelCircle is seeking a Customer Success Executive to ensure seamless subscriber onboarding, deliver user training, and provide outstanding customer support, driving platform success and business growth.
Location
Pune, Maharashtra
Function
Customer Success
Educational Background
Graduate
Position
Experience
1-4 years
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Key Purpose Of The Role:
Key Tasks:
- Understand and document participant business processes.
- Conduct need analysis and deliver user training with use-case templates.
- Facilitate proof of concept for new subscribers and guide them through early-stage transactions.
- Help customers select the right subscription plans for their needs.
- Regularly engage with subscribers to drive platform usage and successful transactions.
- Conduct periodic business reviews and quarterly planning meetings with subscribers.
- Leverage analytics to help customers meet their objectives.
- Cross-sell and up-sell products and services, such as auctions and value-added services.
- Provide support for new and existing platform functionalities, features, and services.
Experience: Graduates/Postgraduates with a process-oriented approach and willingness to learn.
Skills :
- Proficiency in IT systems and Office applications.
- Strong verbal communication skills and the ability to engage professionally with platform participants.
- Calm, friendly, assertive interpersonal traits.
- Ability to understand, follow, implement, and improve processes.
Opportunity:
This role offers a unique opportunity to work with a fast-growing company at the forefront of the bioenergy sector. Gain experience in digitalizing the farm-to-fuel supply chain while collaborating with diverse stakeholders.
Supervision & Collaboration:
This position reports to the Head of Market Development & Customer Success.
Write To:
Health & Safety
Collaboration
Development
Diversity
Work-Life Balance
Creative Leeway
Sustainability
