We Are Growing, Every Hour, Reaching Locations, Creating A Community.
We are always interested to meet people who are passionate about what they do. We at BiofuelCircle help integrate the bioenergy supply chain using advanced digital tools. We are proud pioneers of this reliable and dependable digital platform providing a broad range of services to become a true supply chain partner to all those in the bioenergy business. We are driven with an intent to make an impact on the economy, environment, and society. This is meant for all those who are not just willing but ready to join us on this exciting journey. Be a part of the BiofuelCircle team committed to transforming the way bioenergy supply chains work. Write to us at work@biofuelcircle.com
Location
Pune
Function
Customer Success
Educational Background
Graduate
Position
Executive / Consultant/ Analyst
Experience
3-6 years
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Key Purpose Of The Role:
Key Tasks:
- Proof of Concept (POC) Management
- Drive and complete the POC process for newly onboarded customers.
- Provide dedicated support and guidance during the POC phase to ensure a seamless onboarding experience.
- Customer Onboarding & Training
- Conduct training sessions for both new and existing customers to ensure effective adoption and usage of the platform.
- Customize training as per customer profiles to maximize engagement and usability.
- Customer Engagement & Business Reviews
- Lead Monthly Business Review (MBR) meetings with customers to track progress, identify opportunities, and strengthen relationships.
- Proactively identify customer needs and explore opportunities for cross-selling and up-selling value-added services.
- Reactivation of Dormant Accounts
- Identify and engage with dormant or inactive customers to understand reasons for inactivity.
- Develop and execute tailored reactivation plans to revive business relationships.
- Customer Support & Issue Resolution
- Act as the primary point of contact for all customer queries, requests, and escalations.
- Collaborate with internal teams to ensure timely resolution and consistent customer satisfaction.
Opportunity:
Opportunity exists for a young and enthusiastic individual to grow with BiofuelCircle, which is using technology to unlock the bioenergy potential of the country. The opportunity is for an individual to understand key business processes/stakeholders in the bioenergy supply chain, and work on solutions to digitalize this unique farm-to-fuel supply chain.
Supervision & Collaboration:
The position needs to report to the Manager - Customer Success.
Write To:
Health & Safety
Collaboration
Development
Diversity
Work-Life Balance
Creative Leeway
Sustainability
